3CX
Your Communications System
3CX is a robust, fully equipped communications system, which allows you to communicate with your colleagues and customers – anywhere, anytime.
Here is a breakdown of why 3CX is the solution for your business:
- Telephony: Web client and mobile apps for remote working
- Video: Included in your system, no add-ons needed
- Live Chat: Talk with your customers in real time via your website or WhatsApp!
- SMS: Allow your customers to interact with you instantly
- Integrations: CRMs and Microsoft 365
- Low Cost: Save on your phone bills, add ons and hardware
- Flexible: Keep your numbers, choose your phones and your provider
- Secure: 3CX includes advanced security features
- Install anywhere: Hosted or on-premise, MiniPC, Hyper-V, VMware or KVM!
- Backed by the vendor, supported by us
- 600,000+ customers globally
Our team will gladly give you a quick demo and answer any questions!
TAKE CONTROL OF YOUR COMMUNICATIONS
V20: NEW ADMIN CONSOLE NEW ARCHITECTURE & HARDENED SECURITY
3CX enables you to take your extension with you wherever you go. With apps for Android, iOS, web browsers and Windows, you are guaranteed to be kept in the loop, always and everywhere. What’s more, customers can instantly reach you directly from your website with the 3CX Live Chat and WhatsApp integration.
Apps for Android and iOS Devices
- Make and take calls from anywhere
- Video Conferencing
- Instant Messaging and Chat
- Answer WhatsApp messages
- Conference Calls
- Free VoIP calls with your smartphone
- Encrypted and Secure
User-friendly Web Clients and Desktop Apps
- Work from anywhere
- Call from your browser or control your IP phone or smartphone
- Answer customer queries from live chat, WhatsApp and SMS from one interface
- Native Desktop App for calls
- Launch calls directly from your CRM
- Integrate seamlessly with Microsoft 365
Live Chat: Next-Level Customer Communications
- Chat with your customers on your website
- Create Chat queues
- Transfer chats to other team members
- Elevate a chat to a call or a video with a click
- Chat reporting available
- Chat monitoring feature for Managers!
WhatsApp Integration
- Manage WhatsApp messages directly from one platform
- Messages are logged, to ensure no response violates company policies
- Staff do not need to give out their personal WhatsApp numbers
- Chat conversations are logged centrally
- WhatsApp messages can be sent to a queue of agents to share the load
Send & Receive Business SMS / MMS
- Send SMS / MMS to your customers
Integrated Video Conferencing
- Free for up to 250 participants
- Video conference dial-in
- Create as a conference or a webinar
- Remote control assistance for quick & easy troubleshooting
- Pre-upload PDFs before meetings
- Includes a whiteboard
- Share your screen
- Polling tool
- Record your videos
- Includes chat
The Call and Contact Center
With 3CX, you get advanced call-center features. Increase your customer service and sales, boost productivity, and offer support with contact center technology.
- Switchboard and wallboard
- Call Center Reporting: user activity, team queue, SLA, and more!
- Queue Strategies and real-time statistics: round robin, hunt by threes and more
- Call and Chat monitoring is available for Managers
- Integration with Microsoft 365
- CRM integration with popular CRMs (Salesforce, Freshdesk and more)
- CRM API to develop your own CRM integration
- Call Recordings
- Hot Desking
- Create your own call flows
Slash Costs
With 3CX, your ongoing telco costs will be reduced significantly.
- Decrease your Phone Bill by up to 80%
- Licensing is based on the number of simultaneous calls and not extensions
- Make free interoffice calls and branch calls
- Free calls to remote workers with web clients and iOS / Android apps
- Use prominent SIP trunks to reduce outbound call charges
- Eliminate 800-number phone bills with WebRTC integration
- Use International DIDs and IP Telephony so customers can call in at competitive rates
Security & Backup
When it comes to VoIP security, we set the standard. In-built security features have been exclusively developed to protect your PBX system from attacks.
- Increased secure web server configuration
- Automatic detection and blacklisting of SIP attack tools
- The global IP blocklist is automatically updated for participating PBXs
- Traffic to the apps is encrypted via the Tunnel
- Voice traffic is encrypted via SRTP
- Automatic generation and management of SSL certs
- Automatic failover for instant backup
- Encryption between browser and the website ensured via HTTPS
- Limit access to management console based on IP
By utilizing Call Flow Designer you can handle incoming calls effectively, efficiently and much faster. Here are just a few examples of how 3CX can improve your customer service:
- Call routing based on customer authentication
- Automatic outbound dialler
- Callback scheduler
- Credit Card Authentication
- Phone Orders
- Surveys
- Automated Text to Speech & Speech to Text in 120 languages
CRM integration can improve customer satisfaction, increase staff productivity and save you time. It supports all major CRMs including Salesforce, Microsoft Dynamics, Hubspot and more!
This is how it can help you:
- Call journaling
- Creates a new customer record for new numbers
- Saves agents time searching
- Chat journaling when using 3CX Live Chat
- Call logging in your CRM records
Hotel module enables you to provide high-end service, minus the cost. The Hotel Module is optimized for internal and guest communication with features such as:
- Check-in/out of Guests
- Sets extension to match guest name
- Billing of external calls
- Scheduling of wake-up calls
- Blocking of external calls in vacant rooms
Your questions answered…
Which of the 3CX PBX licence options are best for my business?
Before you decide which 3CX PBX licence is right for your business, you need to consider a few key factors: Are you looking for shared or dedicated hosting? What kinds of features do you need for your business? Whether you’re looking for a low cost SMB, Professional or Enterprise solution we have solutions for all business types at a fraction of the cost of other similar solutions on the market…guaranteed.
How reliable is 3CX?
Extremely! 3CX is renowned for its reliability, guaranteeing minimum downtime with failover, backup and restore functions. If you’re on a managed solution it’s our concern not yours! With a one-off annual cost, it’s a cost-reliability equation even the tiniest business can afford
Can remote agents handle all calls and access call center features?
Yes! Your agents will be able to take and make calls as well as access call center features from their smartphone and laptops with the native iOS, Android, Windows and web apps.
Can I self host and self manage a 3CX PBX?
Yes! A 3CX PBX gives you the flexibility to choose with its PRO and Enterprise Editions. Host 3CX in your own private cloud or on-premise in your office. 750+ users with a 2 months trial included. Choose from Windows or Linux, hosted by 3CX or self-hosted on Amazon, Amazon Lightsail, Digital Ocean, Azure or Google.